PRIVACY POLICY

LAST UPDATED: 31/03/2025

At MakeTradingWork, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you access and use our website, services, and products (the "Services"). By using our Services, you consent to the practices outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information to provide and improve our Services. This includes the following types of information:

1.1 PERSONAL IDENTIFICATION INFORMATION

When you register for our Services, we collect personal information such as:

- Name
- Email address
- Phone number
- Date of birth
- Personal Address Details (Including Country of Residence)
- General questions about your trading journey

This information is collected and stored by Webflow. We do not directly store your personal information. Only basic personal (Name and Email Address) and general trading-related information will be shared with your designated trading coach.

1.2 USAGE DATA

We may also collect data about how you access and use our Services, which can include:
 
- Browser type
- Device type
- Operating system
- Time spent on specific pages or services
- Referral sources (how you found us)
- Interaction with website content

This information is collected and stored by Webflow. We do not directly store your personal information.

1.3 COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Cookies help us remember your preferences, personalize your experience, and analyze website traffic. You can manage your cookie settings through your browser settings.

AI Support Technology: Our AI technology may collect and process personal information, including your name and email address, as well as general information about your trading journey. This data is used to enhance your experience, provide tailored support, and improve our services. By using our AI support features, you consent to this data collection and processing in accordance with this Privacy Policy.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

2.1 TO PROVIDE OUR SERVICES
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- To create and manage your account
- To process payments and manage subscriptions
- To send educational content, resources, and updates
- To provide customer support and respond to inquiries

2.2 TO IMPROVE OUR SERVICES

- To analyze website usage and improve the functionality and performance of our website
- To conduct research and develop new services, tools, and features
- To troubleshoot issues with our website and Services

2.3 MARKETING AND COMMUNICATIONS

- To send promotional emails and newsletters related to our Services (you can opt-out at any time)
- To inform you of updates to our Terms & Conditions, Privacy Policy, or new features of our Services

2.4 LEGAL AND REGULATORY COMPLIANCE

- To comply with applicable laws and regulations
- To detect, prevent, or address fraud, security issues, or violations of our Terms & Conditions

3. SHARING YOUR INFORMATION

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

3.1 SERVICE PROVIDERS

We may share your personal data with third-party vendors who help us provide our Services. For example:

Payment Processors: We use Stripe to process payments for subscription services. By subscribing to our Services, you agree to Stripe’s Terms & Conditions and Privacy Policy. We do not store your payment details.

Email Marketing Providers: We may use third-party email service providers to send newsletters or promotional emails. These providers have access to your email address solely for this purpose.

Website Analytics: We may share your usage data with third-party analytics providers (such as Google Analytics) to analyze trends and improve our website.

3.2 BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will notify you of any such change and explain how your information will be handled.

3.3 LEGAL COMPLIANCE

We may disclose your personal information if required to do so by law or in response to legal requests (e.g., a subpoena, court order, or government agency request). This may include sharing information with law enforcement to prevent fraud, security incidents, or any legal violations.

4. DATA SECURITY

We take the protection of your personal information seriously. We implement a variety of security measures to ensure that your data is safe, including:

Encryption: Sensitive information, such as payment details, is transmitted via secure encryption protocols.

Access Control: Access to your personal data is restricted to authorized personnel only, and we use security protocols to protect against unauthorized access, alteration, or destruction of data.

Regular Audits: We regularly review our security practices to ensure they comply with industry standards.

However, please note that no system is 100% secure. While we take reasonable precautions to protect your data, we cannot guarantee its absolute security.

5. RETENTION OF YOUR DATA

We will retain your personal data for as long as necessary to provide you with the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized.

6. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

6.1 RIGHT TO ACCESS

You have the right to request a copy of the personal data we hold about you. You can contact us to request access.

6.2 RIGHT TO RECTIFICATION

If any of the information we hold about you is incorrect or incomplete, you have the right to request that we correct it.

6.3 RIGHT TO ERASURE

You may request that we delete your personal data under certain circumstances. We will review your request and comply as required by law, but please note that we may need to retain certain data for legal or administrative purposes.

6.4 RIGHT TO RESTRICT PROCESSING

You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data.

6.5 RIGHT TO DATA PORTABILITY

You can request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.

6.6 RIGHT TO OBJECT

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or profiling.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe set by applicable data protection laws.

7. INTERNATIONAL TRANSFERS

If you are located outside of the UK or the European Economic Area (EEA), please be aware that your personal data may be transferred to and processed in the UK or other countries where our servers or service providers are located. We will take appropriate steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have collected personal data from a child under 18, please contact us immediately, and we will take steps to delete such information.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will provide a notice of significant changes where required. The updated Privacy Policy will be effective from the date it is posted.

10. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us via our Contact Page or email us at: contact@maketradingwork.com

MakeTradingWork & TheTradersNotebook are trading names of TradeTech Group Limited, a Private Limited Company registered in England & Wales.

Company Number: 16190965
Registered Office Address: 5 Brayford Square, London, England, E1 0SG

TradeTech Group Limited is not a financial advisor. All content is provided for educational purposes only. TradeTech Group Limited is not responsible for financial losses or trading outcomes. Total liability is limited to the subscription fees paid within the prior month.

This Privacy Policy covers your rights and the way your data is handled by MakeTradingWork. Please review this policy carefully to understand how we collect, use, and protect your information. For any additional questions, feel free to contact us.

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